Frequent Visitor
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24 Messages
Testing the speed to gateway option has gone
There used to be a tile in the app offering this, but now it has gone. One tech says it's due to changing modem, other tech says that's not true. Anyone know how to do it?
And don't say
How to test Speed to Gateway
- Sign in to the Xfinity app with your Xfinity ID and password.
- Select WiFi from the bottom of the app.
- Select Troubleshoot.
- Tap Test your whole home network.
- From here, the app will test both the speed to your gateway and to the devices you’re using to access xFi.
because that option ain't there.
XfinityAlyssaA
Official Employee
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1.8K Messages
5 months ago
Good afternoon @2OrMoreCharacte and thank you for reaching back out to our Communities team on our Forums, we appreciate it. Our XFINITY app does still come with the testing speed to gateway option with compatible Xfinity Gateways (excludes DPC3939 and X5001 models). I see that you stated you recently changed your modem. To confirm, what model are you currently using? Have you tried uninstalling and reinstalling the app as well?
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FL4TWRX
Regular Visitor
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7 Messages
1 month ago
Same issue here. Speed test at gateway is gone too. Browse to 10.0.0.1 and no speed test. Use Xfinity app…only speed test to device being used. This is a VERY shady decision. Xfinity needs to restore this feature ASAP. I’ve been a system engineer for MANY years. Please don’t tell me to restart my gateway or reinstall the app to fix it.
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