Ladybangs's profile

New Poster

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2 Messages

Tue, Jun 25, 2019 8:00 PM

Strangers accessing wifi

How can I lock my internet / WiFi so people just don’t log on without permission

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Responses

New Poster

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2 Messages

2 y ago

I’m having same issue of unknowns on my xFi connected list and have had an increased number of robo calls and bank accounts being hacked please help me to block
CCKenF

Gold Problem Solver

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8K Messages

2 y ago

Ladybangs, thanks for posting and I'm sorry you're experiencing what you believe to be hacking. I highly recommend you reach out to our customer security assurance team. They are a dedicated team that works with customers who may be victims of hacking or data theft. Please reach out to them here: 1-888-565-4329, 6:00 AM - 2:00 AM ET/Seven days a week. You can also visit https://internetsecurity.xfinity.com/help/report-abuse/ to learn how to fortify your account and network. 

CCKenF

Gold Problem Solver

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8K Messages

2 y ago

Ladybangs, thanks for posting! I would recommend following the instructions Robertwy posted. If you have changed your password and you're still getting unwanted wiFi usage, let me know. 

 

Ken

New Poster

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6 Messages

2 y ago

Use the connect app. Do as I do and disable the hotspot. That's number 1 second airily I split the 2.4 + 5ghx SEPARATE W A LIL DIFF PASS.
TRY IT.
@digital_DAVE60
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