Tue, Jun 25, 2019 8:00 PM
2 y ago
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Gold Problem Solver
Ladybangs, thanks for posting and I'm sorry you're experiencing what you believe to be hacking. I highly recommend you reach out to our customer security assurance team. They are a dedicated team that works with customers who may be victims of hacking or data theft. Please reach out to them here: 1-888-565-4329, 6:00 AM - 2:00 AM ET/Seven days a week. You can also visit https://internetsecurity.xfinity.com/help/report-abuse/ to learn how to fortify your account and network.
Ladybangs, thanks for posting! I would recommend following the instructions Robertwy posted. If you have changed your password and you're still getting unwanted wiFi usage, let me know.