I’m having same issue of unknowns on my xFi connected list and have had an increased number of robo calls and bank accounts being hacked please help me to block
Ladybangs, thanks for posting and I'm sorry you're experiencing what you believe to be hacking. I highly recommend you reach out to our customer security assurance team. They are a dedicated team that works with customers who may be victims of hacking or data theft. Please reach out to them here: 1-888-565-4329, 6:00 AM - 2:00 AM ET/Seven days a week. You can also visit https://internetsecurity.xfinity.com/help/report-abuse/ to learn how to fortify your account and network.
Ladybangs, thanks for posting! I would recommend following the instructions Robertwy posted. If you have changed your password and you're still getting unwanted wiFi usage, let me know.
Use the connect app. Do as I do and disable the hotspot. That's number 1 second airily I split the 2.4 + 5ghx SEPARATE W A LIL DIFF PASS. TRY IT. @digital_DAVE60 TWITTER
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Ladybangs
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2 Messages
2 y ago
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ComcastKenF
Official Employee
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8K Messages
2 y ago
Ladybangs, thanks for posting and I'm sorry you're experiencing what you believe to be hacking. I highly recommend you reach out to our customer security assurance team. They are a dedicated team that works with customers who may be victims of hacking or data theft. Please reach out to them here: 1-888-565-4329, 6:00 AM - 2:00 AM ET/Seven days a week. You can also visit https://internetsecurity.xfinity.com/help/report-abuse/ to learn how to fortify your account and network.
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ComcastKenF
Official Employee
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8K Messages
2 y ago
Ladybangs, thanks for posting! I would recommend following the instructions Robertwy posted. If you have changed your password and you're still getting unwanted wiFi usage, let me know.
Ken
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DigitalDave60
New Poster
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6 Messages
2 y ago
TRY IT.
@digital_DAVE60
TWITTER
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