Visitor
•
1 Message
Stopping Peacock Premium Plus
I have been billed $17/month for several months for Peacock Premium Plus and have been unable to stop it. My Apps/Subscriptions page shows No/Zero apps or subscriptions. Billing department could not help including their next higher level of support. Peacock support sent me back to Xfinity and Xfinity agents tell me to contact Peacock. The Xfinity webpage to manage subscriptions shows PP Plus but I cannot complete the process to unsubscribe. The page won't load!!!
EG
Expert
•
115.3K Messages
8 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityMartyR
Official Employee
•
2.8K Messages
7 hours ago
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0