1 Message
Status Unavailable
I own my own modem and have 3 xfinity cable boxes. The DVR box is an Arris Xg1v4. Its status in the xfinity app is shown as “unavailable“ but the two non-DVR boxes in my house, one located in the bedroom and one in a workout room, are detected and appear to be normal. I am not having a problem with my service, but this is odd and I believe interfering with a universal remote I am using to control the main box. Any guidance? Looks like this has happened to others.
EG
Expert
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107.1K Messages
1 year ago
The concern is not "Xfinity Home Security / Devices And Equipment" help related. Topic moved here to the proper help section for assistance.
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XfinityJoshuaG
Official Employee
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331 Messages
1 year ago
I can always look to see why it's appearing like that in the app but the boxes status shouldn't have any impact on the ability to pair a remote. Could you please private message me with your full name and address?
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EG
Expert
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107.1K Messages
1 year ago
@user_74703a @XfinityJoshuaG
Here's how to send the requested information in a private message to Xfinity Support;
• Click "Sign In" if that prompt is visible
• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person but don't do that.
Instead, type Xfinity Support there. As you are typing a drop-down list appears.
• Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter or tap the > icon to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
[Permission from and credit given to BruceW].
(edited)
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