Thank you for reaching out and I am sorry to hear you are having issues with your mobile device. Return to your Android device's Settings > Wireless & Networks > Wi-Fi panel and tap Wi-Fi Settings. Then, find your network's name (SSID) on the list of nearby Wi-Fi networks. If you do not see your network's name, it could be the AP or router may be hiding its SSID. Click Add Network to configure your network name manually. Please feel free to reach out to us as we are happy to assist you. Stay safe and well!
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Solution.
Responses
ComcastDenise
Official Employee
•
16 Messages
1 y ago
Good Evening,
Thank you for reaching out and I am sorry to hear you are having issues with your mobile device. Return to your Android device's Settings > Wireless & Networks > Wi-Fi panel and tap Wi-Fi Settings. Then, find your network's name (SSID) on the list of nearby Wi-Fi networks. If you do not see your network's name, it could be the AP or router may be hiding its SSID. Click Add Network to configure your network name manually. Please feel free to reach out to us as we are happy to assist you. Stay safe and well!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.
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