Sorry we’re having trouble On xfi purple app.

I used to be able to log into the app but after we had to reactivate our modem (long story) I can’t log into it.  I can log into the old My account app which is going away soon, and I can sign in on the web.  I’ve deleted and reinstalled multiple times, changed my password multiple times.  I finally got someone who told me they are having multiple reports of this error and she will call when fixed……still waiting.  I suggested uninstalling the modem and reinstalling it but she doesn’t want to do that. Would love to know is this have been fixed?