1 Message
Sorry, That didn’t go as planned
I am not able to open the Xfinity app. I keep getting the message Sorry that didn’t go as planned. I have the option to try again (when I click this it just refreshes the page and I get the same message every time) or to sign out , when I sign out then sign back in I just keep getting the same message
Ghostpaws
3 Messages
6 months ago
I'm having this exact same issue.
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user_jypydk
1 Message
6 months ago
Same issue on mine and my wife's phone
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Ghostpaws
3 Messages
6 months ago
I've tried 2 different phones. Un-installed the app. Restarted. Then re-installed.. and reset my password. Nothing is working. I'm on Android.
Xfinity hopefully is aware. It's probably their backend system. Though I don't count on them at all.
Sorry, I forgot to add that my modem is currently working fine, it's a consistent stable white. No blinking, and I know I'm connected. That doesn't solve this issue though. If I have trouble with it and the app isn't working, issues will certainly further arise.
I could technically reset my modem manually, but I am concerned it won't come back online because of this issue.
I have a home security issue I cannot access. You have a lot of customers who don't know how to manually reset their modem without your app. You have made your customer base rely so much on your app.
Xfinity, you need to throw an update out there. This is a huge problem.
(edited)
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Ghostpaws
3 Messages
6 months ago
The app is now working and I appreciate it being resolved.
What I don't appreciate is none of the 4 posts including this one, completely ignored by Xfinity staff. I am not one who complains normally, but you had more than enough people posting here (and I'm sure plenty calling in) to warrant some response. Some kind of update or at least acknowledgement that the problem was being worked on. My opinion of Xfinity customer service hasn't changed or gotten better in over 15 years. Yikes.
1
XfinityAlfonso
Official Employee
•
1.1K Messages
6 months ago
Hello @user_8noqjd is this issue resolved for you? We did see this issue when it started on the 29th and were able to implement a fix within 24 hours. If this is still an issue please let us know.
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user_lt4jhe
1 Message
3 months ago
Same problem. I cleared all the browsing data from the two web browsers on my phone (running Android 7) and also cleared the Xfinity app data and tried again. No luck! "Sorry, that didn't go as planned"
Note this is a backup phone with no SIM. My aim is to have something that will connect to open and hotspot 2.0 wifi if I happen to lose my current phone.
(edited)
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