U

Visitor

 • 

1 Message

Sun, Apr 10, 2022 7:03 PM

Sorry, that didn't go as planned

Getting this error whenever I try to sign into the xfinity app. It doesn't work on both Android or Apple devices. I am a new customer and it hasn't been working for almost a week now. I can't activate my internet because of this. Whenever I call customer support, they have not helped at all with fixing my account. I want to be able to sign into the app.

EG

Expert

 • 

93.7K Messages

2 m ago

Concern moved here to the proper help section for assistance. 

Official Employee

 • 

567 Messages

1 m ago

Hello @user_bf02c5! Thank you so much for reaching out to us here via our Forums platform. I am sorry to hear that you have not been able to log into your account to activate your internet. Here is a helpful link to get you started https://comca.st/3O9mQ5q.

 

If you need additional help, please send us a DM. 

 

Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Visitor

 • 

3 Messages

@XfinitySelena​ I have the same problem. I’m looking for help cause we’re unable to activate our internet and it’s extremely frustrating after paying for a service. We’ve spent 3 days straight on and off calls with clueless customer service so that’s not a door I wish to reopen.

XfinityRay

Official Employee

 • 

658 Messages

Hello, @user_dc7504. Thanks for reaching out about your service. We appreciate that you moved with us and I am truly sorry for the frustration and time you have had to spend to get the service working. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. (I will need the address where you had service and then the new address as well).

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here