Visitor
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1 Message
Sorry, that didn't go as planned
Getting this error whenever I try to sign into the xfinity app. It doesn't work on both Android or Apple devices. I am a new customer and it hasn't been working for almost a week now. I can't activate my internet because of this. Whenever I call customer support, they have not helped at all with fixing my account. I want to be able to sign into the app.
EG
Expert
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111.7K Messages
3 years ago
Concern moved here to the proper help section for assistance.
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CCSelena
Problem Solver
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892 Messages
3 years ago
Hello @user_bf02c5! Thank you so much for reaching out to us here via our Forums platform. I am sorry to hear that you have not been able to log into your account to activate your internet. Here is a helpful link to get you started https://comca.st/3O9mQ5q.
If you need additional help, please send us a DM.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_759f7b
Visitor
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6 Messages
3 years ago
I am having the same problem. I have had this working for weeks and now this. What the [edited due to language] is going on?
(edited)
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