“Something went wrong”

I’m trying to change my mobile data from ‘by the Gig’ to ‘unlimited’, but I continuously get an error message that reads “something went wrong”. It’s really annoying me now. My phone software is up-to-date and so is the app.

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XfinityDena

Official Employee

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3.2K Messages

8 days ago

Thank you for reaching out. I am sorry you got this error message. Have you visited the website to make this change? @Wgate

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Wgate

New Poster

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13 Messages

@XfinityDena Hello, yes I have. I even tried both the app and the website on all 3 of my devices.

Someone was able to switch to the data that I wanted when I called, but I still get the error message when I try to change it myself. I’ve been with Xfinity for forever, and I always was able to change my monthly data on my own. I never encountered this issue.
Maybe you can let the dev team know about this?

I appreciate the reply nonetheless. Thanks!

(edited)

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7 days ago

0

XfinityVictor

Official Employee

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1.3K Messages

Wgate Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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7 days ago

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bobandreozzi

Visitor

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1 Message

2 days ago

Voice command on remote give “something went wrong “ message

1

XfinityMarshante

Official Employee

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30 Messages

Hello @bobandreozzi, Thank you for taking the time to reach out. Sorry, you are having issues with the voice command on the remote. I understand how frustrating that may be, especially since it makes it easier to get to your favorite channel. I will be glad to assist in figuring out the issue. Have you checked the cable connections and made sure they are secured? Have you tried unplugging the TV box from the electrical outlet for 10 seconds and then plugging it back in to restart? Did an error code populate with the message?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 hours ago

0

Xfinity App

Wgate

“Something went wrong”

XfinityDena

Wgate

XfinityVictor

bobandreozzi

XfinityMarshante

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