Visitor

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1 Message

Sunday, August 31st, 2025

something went wrong, unexpected error happened

I have recently got a new iPhone from Xfinity and the app doesn't work. It throws the below error:
Something went wrong
There's been an unexpected error, please try again. 

I tried to call xfinity, but the answering robot doesn't give me any relevant option and hangs up on me. 

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Official Employee

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1.4K Messages

17 hours ago

Good Morning, @user_8u19s3! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! New phones are always awesome, but having to log back into everything can be a pain. Are you still having troubles with the Xfinity App? If so, what troubleshooting steps have you completed? Please let us know. 

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