“Something went wrong.” - App

I have cleared cache, uninstalled, and confirmed everything is up to date. I am unable to set up the home internet I signed up for today.

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XfinityAlfonso

Official Employee

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2.1K Messages

24 days ago

Hello user_3pzmeg thanks so much for tkaing the time and reaching out here via our Xfinity Forums! Is this still a concern for you? When using the Xfinity App, when are you seeing this message? Have you already set up your Xfinity ID/password, and can log in successfully?

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user_3pzmeg

Visitor

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4 Messages

Yes, this is still an issue. I have already set up my ID/password. The error occurs as soon as I log into the app.

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24 days ago

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XfinityDena

Official Employee

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3.8K Messages

Is the account currently active? Are you waiting on any equipment @user_3pzmeg?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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24 days ago

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user_3pzmeg

Visitor

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4 Messages

The account is active, and I am not waiting on any equipment.

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24 days ago

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user_3pzmeg

Visitor

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4 Messages

The account is currently active, and I am not waiting on any equipment.

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24 days ago

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XfinityDena

Official Employee

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3.8K Messages

@user_3pzmeg

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

24 days ago

0

Xfinity App

user_3pzmeg

“Something went wrong.” - App

XfinityAlfonso

user_3pzmeg

XfinityDena

user_3pzmeg

user_3pzmeg

XfinityDena

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