Bluedoodler's profile

New Poster

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3 Messages

Tue, Nov 26, 2019 7:00 AM

Someone is logging into my Xfinity account

How do I log anyone who tries to go on, out of my account . They are restarting my router. I changed my password but they are still on there.

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Responses

jav6joev

Bronze Problem Solver

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2.1K Messages

2 y ago

If you had the two-step authentication turned on and didn't get a text or email when someone tried to log in, then that isn't the case.  Something else is causing your device to restart.

New Poster

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3 Messages

2 y ago

I tried two step authentication

New Poster

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3 Messages

2 y ago

It keeps shutting off
jav6joev

Bronze Problem Solver

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2.1K Messages

2 y ago

You could add additional security to your account by turning on two-factor authentication, using your phone number or email address for a code to be sent to in order to log on.  How is it you know they're logged into your account?

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