U

Visitor

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1 Message

Tue, Nov 23, 2021 8:40 PM

Shutting down my Wi-Fi for 5 times now.

The Wi-if shutdown itself the boxes shows yellow light. If you can’t maintain my Wi-Fi and constantly shutting it down while I’m doing work or playing games, how can I trust you and use your Wi-Fi service instead of changing. If I’m doing my work on internet and all the sudden the Wi-Fi shut down itself my work is all gone, who is paying for that?

XfinityAnna

Official Employee

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467 Messages

2 m ago

Thank you for reaching out over Xfinity Forums @user_58ba22. Welcome to the community. You have come to the right place for help. I can’t imagine the frustration you must feel after your internet disconnects. First, what type of modem and router do you have? I have found that constant disconnects are normally caused from a loose connection or noise some place on the line.


I would like to rule out the basics with your help. Can you check the coax cable at the wall and the modem? Please make sure all connections are finger tight. Do you have an amplifier in the home (little box plugged into an outlet and has a coax cable attached)? Have you recently made any changes to the location of the modem? Do you have a splitter attached to the modem? Please make sure you don't have any kinked or damaged coax. I am sure working together we will get to the bottom of this.  

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