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user_su17wb
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3 Messages

Thursday, April 16th, 2026 4:08 AM

Services like security, billing and other features have disappeared from my Xfinity app

A lot of features like the security, billing and mobile tabs have disappeared off my Xfinity app. I have restarted my phone, reinstalled and logged in and out of the app and still having the same issue. I have talked to Xfinity support numerous of times and they still don’t comprehend the issue I’m dealing with and they have not come up with a solution. If anyone knows how to fix this issue let me know or if I should cancel my Xfinity account and just go to another company. 

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1 day ago

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XfinityAbby

Official Employee

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861 Messages

18 days ago

Hello @user_su17wb thank you for reaching out on our community forum, are you using the app on an android or Apple device? Also, are you still having this issue currently? 

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user_su17wb

Visitor

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3 Messages

Yes I’m still having the issue for the past two months, and my modem hasn’t been working due to the app issue 

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3 days ago

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user_su17wb

Visitor

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3 Messages

I’ve called support and chatted with agents and nothing has been resolved when the agents say it’s been resolved. I would like a months refunded as I have paid for services I haven’t been able to use at all.

(edited)

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3 days ago

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XfinityAlyssaA

Official Employee

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2.6K Messages

I’m sorry to hear that the issue is still unresolved @user_su17wb, and we completely understand your frustration. Our team is happy to continue troubleshooting and work toward the best path forward to reach a resolution. To help us narrow this down, can you please confirm that you’re logged into the app as the primary user on the account? Are you seeing any specific error messages? Additionally, are you experiencing the same issue when accessing your account through the online web portal at xfinity.com/myaccount?
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 day ago

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