Visitor
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1 Message
Self activation issues; can’t even log in to app to get started
Hello I am attempting to self activate internet with my own router/modem. I am able to access my account on a browser however when I attempt to log in to the app, I get the following message:
Access not Authorized
You signed in successfully, but you must be an Xfinity user to enjoy this service.
Responses
ComcastThomasF
Official Employee
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168 Messages
1 m ago
Hello and thank you! I really appreciate you being a member of the Comcast Family! If your still having issues activating your internet through My Account App, please send me a private message with your name and service address by clicking on the chat icon at the top right of the page. Then select Xfinity Support to begin the chat session.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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