Visitor
•
1 Message
Self activation issues; can’t even log in to app to get started
Hello I am attempting to self activate internet with my own router/modem. I am able to access my account on a browser however when I attempt to log in to the app, I get the following message:
Access not Authorized
You signed in successfully, but you must be an Xfinity user to enjoy this service.
XfinityThomasC
Official Employee
•
2.6K Messages
4 years ago
Hello and thank you! I really appreciate you being a member of the Comcast Family! If your still having issues activating your internet through My Account App, please send me a private message with your name and service address by clicking on the chat icon at the top right of the page. Then select Xfinity Support to begin the chat session.
0
0