Second account in the app

@XfinityEva​ 

Yeah, my accounts are linked. There is a primary and a manager. Only the primary account is accessible through the app. There doesn't seem to be any way to get to the manager account. And I need to set up a new modem. I'm not sure why you guys can't figure out how to make having two accounts more simple. I have my account and my mother's account, and a lot of people have rental houses, etc. You can't even use the same cell number for two accounts, leading to even more problems.

Thank you for your patience. I apologize that you have experienced issues accessing your accounts on the Xfinity App. Since the accounts are linked, you should be able to toggle between the two accounts. This link provides detailed steps on how to switch between linked accounts: https://www.xfinity.com/support/articles/switching-between-multiple-accounts. You'll want to scroll down to the section that says "HOW TO SWITCH BETWEEN YOUR ACCOUNTS ON XFINITY.COM". 

Please let me know if you experience issues after following these steps. I appreciate your time!