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user_kav218
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Sunday, August 16th, 2026 7:08 PM

Samsung TV App Update Bug: Fast-Forward Broken on In-Progress DVR Recordings

Hello Xfinity Support Team,
I am experiencing a new bug with the Xfinity Stream app on my Samsung Terrace TV. I can no longer fast-forward or use trickplay controls on any DVR show while it is currently recording. This feature worked perfectly until a recent background update a few weeks ago.
I have already verified that this is isolated to the native Samsung Tizen OS app codebase:
  1. Standard troubleshooting (deleting the app, deep power cycling the TV to clear the system cache, and reinstalling) did not resolve the issue.
  2. If I cast the exact same in-progress recording from my mobile phone's Xfinity app to the TV using AirPlay, the fast-forward functionality works flawlessly.
This confirms the issue is a bug in the latest version of the Samsung Stream app breaking the recording timeline buffer playback.
Please do not send signals to reset my home modem/cable equipment, as the hardware connection is completely fine. Instead, could you please take my device information below and link my account profile to the open backend engineering ticket for this Samsung app platform bug?
  • TV Model Code: QN65LST7TAFXZA
  • Samsung Software Version: T-NKMAKUC-2740.01, BT-S     
  • Xfinity App Version: 2.6.0
Thank you for your help in getting this escalated to the development team.

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XfinitySara

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4 days ago

Happy to take a look, @user_kav218! I see that you also sent us a direct message. Please just note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, and I look forward to assisting you further. We'll reply to you directly in just a moment!

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user_kav218

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7 Messages

Thanks, but I’m just trying to get support and not sure how to get an answer.  

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2 days ago

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XfinityDilary

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3.6K Messages

 

user_kav218 That's understandable. We just wanted to make you aware of our guidelines. Did you get our last private response? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 days ago

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user_kav218

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Yes, thanks.  Also, when I try to watch a video while it’s recording, it stops when the recording is over and does not show up in my recordings.  The only way I can find it to Fast Forward to where it cut out is to go to future recording of that episode (like the news) and then select episodes and then I can watch the latest.  Everything worked fine for the past 5 years so I’m guessing there are bugs in the lastest app software.  

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2 days ago

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XfinityDilary

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3.6K Messages

Thanks for the additional details. Would you mind meeting us in a private message? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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2 days ago

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user_kav218

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Whatever works best is ok with me.  

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2 days ago

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user_xvznzq

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1 hour ago

I’ve been having the same issue for three weeks 

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