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user_6cf5bb
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Saturday, October 23rd, 2021 11:25 AM

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Same device connecting over and over again

I have a LG Gram laptop that identifies as Generic Brand Windows PC/Laptop. It pops up as connected and I assign it. The next day, it pops up again and I assign it again. This has happened 4 times and I now have the same named laptop assigned to one person. This has also happened several times with my son’s computer. This is truly frustrating in his case because I pause his computer and it will connect again a few hours later. Help!

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3 years ago

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XfinityJamesC

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1.7K Messages

3 years ago

Greetings, @user_6cf5bb! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your network security settings, but you have definitely come to the right place for assistance.

 

I assume this computer is connecting over WiFi, correct? It sounds like the IP address assigned by the router may have changed or been released and renewed, which may cause it to appear as a new device. Have you already enabled notifications to let you know when any new devices connect to your network?

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user_6cf5bb

Visitor

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3 Messages

3 years ago

Yes. I get a notification and assign it to a user. Then it happens again and again. 

See picture.

(edited)

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XfinityJamesC

Official Employee

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1.7K Messages

Thank you for providing that screenshot. When you click on the "Device Details", is it showing a different Hostname, MAC Address, or IP Address on each instance, or is it showing something along the lines of "Unknown" for any of those details? Have you tried renaming the device previously, like changing it from "Generic Brand Windows PC/Laptop" to "GE Laptop", only to have it reappear the next day as "Generic Brand Windows PC/Laptop" again?

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3 years ago

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user_6cf5bb

Visitor

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3 Messages

@XfinityJamesC  hi- MAC address and IP addresses are different for all of them. And on your second question, yes. I have done that and it appears the next day as another device.

3 years ago

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CCKorie

Problem Solver

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1.1K Messages

That is strange! Have you recently gotten a new modem by chance? How long have you experienced this issue? 

 

From the sounds of it, it may be a bug in the system, and a ticket may need to be submitted. Feel free to send us a PM with your name and address at your earliest convenience. 

 

To send a PM, please follow these steps:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon or https://comca.st/3iVtu1B

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person", but don't do that.

Instead, type "Xfinity Support" there. As you are typing a drop-down list appears.

• Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.

• Type your message in the text area near the bottom of the window

• Press Enter or tap the > icon to send it

I no longer work for Comcast.

3 years ago

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user_85495b

Visitor

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1 Message

I have been having the exact same issue. Sounds more like a glitch with Comcast/xfinity that needs to be fixed

3 years ago

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