Regular Visitor
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4 Messages
Router Gateway Already Activated
Since I can no longer used the website for Xfinity, I got the App.
Unfortunately the App is in a Loop that constantly wants me to activate, and won't let me past that screen.
I've deleted and reinstalled the app but always the same thing wanting me to Activate my already activated Router.
Is there anyway to bypass this?
Thanks
Ken
EG
Expert
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118.5K Messages
4 years ago
Concern moved here to the Xfinity App help section for assistance.
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CCValerie
Official Employee
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974 Messages
4 years ago
Hi there, @user_Ks, thank you for taking the time to reach out to us through our Xfinity Forums. I am sad to hear of the troubles you have been having with the Xfinity app. Please rest assure you have reached the right team for assistance. When accessing the app, are you connected to your home network or are you on a mobile connection?
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CCValerie
Official Employee
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974 Messages
4 years ago
Thank you for confirming, @user_Ks. That is interesting and I would like to take a closer look into this with you. Please send us a direct message with your full name and service address.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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