Roku stuck on pause

I paused my Roku and somehow it turned its self back on and shows connected on my network but is still actually paused. It shows it is connected on the xfi app but will not pick up an Internet connection. I “Forgot” the device on xfi and I have factory reset the device and renamed it.. some how it reconnected with the old name after a min and paused its self on the network again. I’ve rebooted the modem and just got off of the phone with tech support with no resolution. HELP!