Visitor
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3 Messages
Rewards
I have been unable to get the xfinity rewards page to load. Both through the app and the website. I have cleared history and restarted my phone and nothing. Last time I was able to get in was to redeem this week’s free movie.
user_673010
Visitor
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2 Messages
3 years ago
Same here. Just keeps trying to load.
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user_673010
Visitor
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2 Messages
3 years ago
FYI I used a friend’s laptop and was able to access Rewards that way. Good luck.
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XfinityGabriel
Official Employee
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3.3K Messages
3 years ago
Hi, @user_5bfd01! Thanks for spending your time to contact XFINITY over our forums page and for patiently waiting for a response. I love redeeming those movies so I understand the inconvenience that this can cause. We can help. Are you still experiencing an issue with getting the reward's page to load at this time?
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XfinityGabriel
Official Employee
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3.3K Messages
3 years ago
@user_5bfd01 Ah, okay. Let's get this fixed. Have you checked to see if you experience the same issue on multiple devices or multiple browsers?
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bowmanbk
Visitor
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2 Messages
3 years ago
@XfinityGabriel I came to this forum for the same reason. Have tried the phone app and multiple browsers on my mac and keep getting the three dots after signing in.
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user_5bfd01
Visitor
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3 Messages
3 years ago
So I just did a restart on my phone and am able to get it to work on the browser now but not on the app.
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