Visitor
•
1 Message
rewards bookshelf credit not working properly
Today marked the third straight time I have purchased an audiobook on the bookshelf list and had the code not work. I have no clue as to why this is happening. The first two times I got on a chat with Amazon and they refunded the $10 I shouldn't have been charged (they used a gift card the first time and issued an Audible credit the second time). Today I took screenshots that showed the book was eligible for the credit and should cost me $10 less than what it did. I'll get back on the chat with Amazon again, spend 15-20 minutes walking them through it, and likely have it resolved favorably. Does anybody have any ideas as to why this is going on and how to avoid it? I am 100% sure that all three times the audiobook was eligible for the promotion.
XfinityJeffB
Official Employee
•
298 Messages
10 hours ago
Hello user_mvqkjj, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time. I would like to help you. To do so, I will need some account information best kept private.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
0
0