Visitor
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2 Messages
reporting safety hazard if you are listening xfinity!
safety hazard in my back yard. pole is leaning almost fallen---swepco says better resolve soon---no phone help---no online help---10 months---cannot get a human on the phone---cannot find any chat, text or email for reporting safety hazards. this is beyond absurd!
user_c27665
Visitor
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2 Messages
1 year ago
can someone tell me how to report this safety hazard?
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XfinityJoshuaG
Official Employee
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331 Messages
1 year ago
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EG
Expert
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106K Messages
1 year ago
@user_c27665
Here's how to send a direct message (private message);
Click "Sign In" if necessary.
Click the "Direct Message" icon in the upper right corner or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon.
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
See https://comca.st/3KQF8q9 for an example.
[Permission from and credit given to BruceW].
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