Hi @user_r0crlg! I want to help you get this sorted out. To make sure we get this fixed, could you share a little more context about where this 'unable to read null' error is popping up? Let me know which app or webpage you are using, and what you were trying to do right before it happened. Once I have those details, we can dive right in.
user_r0crlg Thank you for the clarification! I'm happy to help you get this resolved. So tha we can send the information to our engineering team, please send us a Direct Message with your name and service address.
1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
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user_d30k0j
Visitor
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1 Message
2 days ago
Still broke 2 days later...
1
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XfinityQuemekia
Official Employee
•
1.5K Messages
2 days ago
Hi @user_r0crlg! I want to help you get this sorted out. To make sure we get this fixed, could you share a little more context about where this 'unable to read null' error is popping up? Let me know which app or webpage you are using, and what you were trying to do right before it happened. Once I have those details, we can dive right in.
2
0