jtheriot5's profile

New Poster


2 Messages

Sun, May 17, 2020 10:00 PM

Remove xFi Pods from Account

I need to have my xFi pods removed from my account. I no longer have an Xfinity gateway so I can not use xFi. I want to give the pods to a friend so they can activate it.



Official Employee


6.7K Messages

1 y ago

Hello jtheriot5. We welcome you to the Xfinity Forums and thank you for creating your first post. Remove the xFi Pods from your account is actually a simple process designed for you (the customer) to be able to do yourself.


Below is a link you can navigate to which will provide the steps needed to use the xFi service / app to remove the xFi Pods from your account. Link: https://comca.st/2LMDGbz


Can I buy or share a set of Pods with a friend or family member?
Yes, Pods can be purchased for or shared with others; however, please note that Xfinity Internet service and a compatible xFi Gateway are needed to use Pods.

If you're giving away only some Pods from a three or six-pack set, we recommend activating the Pods you're keeping from that set first. After you activate those Pods, the unused Pods will show as offline in xFi. To avoid confusion, you can choose to remove the offline Pods that you plan to share so they are no longer visible in your app. Your friend or family member will be able to activate them by signing in to the xFi mobile app with their Xfinity ID. Learn more about removing offline Pods from xFi.


I did not activate all of the Pods that came in the set. Is there a way I can remove the Pods from xFi so that they are not showing as offline?
From the xFi mobile app or xFi web portal, navigate to Network, then select Edit next to the Pod that you would like to remove, then select Remove Pod.


Please let us know if you need any further assistance. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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