2 Messages
Received Advanced Security Alert for an old phone
Today I received an alert from the XFinity app about an advanced security alert, "We blocked Apple iPhone Pro 12 from contacting a known malicious IP". Only problem is I traded in the only 12 Pro on my plan several months ago, for a 15 Pro. I did a total factory reset, and activated the new phone on my line, and my XFinity account has not shown this model phone associated with my account for several months.
I have reached out to Support, and they have logged an escalation, but has anyone else run into a similar issue?
XfinityShawn
Official Employee
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853 Messages
5 months ago
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Chrissy15221
Contributor
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152 Messages
5 months ago
I didn't get the message , just happened to be in the Xfinity app a few days ago and checked the security page because voicemail notifications were sent to my email . In the settings , I do not have the box checked for enabling this .
I have three security threats , one for March and two for April . Said they blocked it ~ no action necessary . I looked at it again today and it's telling me to take action , that's all .
What am I supposed to do now ? I have spent far too much time trying to find solutions for my issues. Had I not taken a look in the app and this forum , I wouldn't have had a clue about the data breach . It's possible that the breach is connected to my email fraud , both happening around the same time ?
When I tried to report the email fraud @ internetsecurity.xfinity.com , a message saying " connection not private " , how secure is that !
These situations are unethical business practices and I'm disclosing them to the Federal Communications Commission . I am utterly stunned to learn of the data breach by chance !
For reference , the suspicious site visits were 31 March , and two on 27 April 2024 classified as malware and phishing . The site = zegsu.com . I'm on an iPad (9th generation) v 17.4 and
iPhone 14 same version . IP address = 141.101.120.10 Blacklisted by five organizations checked on dmarcly.com . 🚫
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