1 Message
Reactivate with new modem
I just received updated modem/equipment and am unable to reactivate the connection. I downloaded the app but my password is not working.
1 Message
I just received updated modem/equipment and am unable to reactivate the connection. I downloaded the app but my password is not working.
XfinityEmilyB
Official Employee
•
1.8K Messages
1 month ago
@user_zduvlf Welcome to our community forum! We're a team of experts dedicated to addressing all your questions and concerns and we'll work alongside you until we reach the best possible resolution :).
I want to make sure you can start using your new modem right away! Please follow these steps to reset your Xfinity password. Are you able to sign into the Xfinity app and activate the new modem?
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