New Poster
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2 Messages
Re: XFi forgetting devices
I made a mistake after new Xfinity boxes and router were installed by a Comcast employee. I was looking at connections to my network and saw two devices that I did not recognize. I hit the forget this device button on both of them. I later discovered that these devices were my Xfinity dvr box and router. I have looked at every Xfinity article I can find and do not see anything that relates to how to reconnect the devices to my network. I say the note about that they should still be able to reconnect if I have not changed the password. I have not changed the network name or password and I do not see the devices anywhere. Tell me how to reconnect devices that I told the Xfinity network to forget.
CCAndrew
Gold Problem Solver
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25.9K Messages
5 years ago
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Black4
New Poster
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2 Messages
5 years ago
The issue is how to get these two devices back on the xFi network. I never said that the network controls them but the new dvr boxes uses the "cloud" to record shows, etc. All of my devices work. I just want to get the full use of those devices that I am paying for. I have 60 hours of storage using the cloud, but only 20 hours on the dvr alone. I also get a confusing message like "content from the internet is not recordable" after the devices were forgotten.
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CCAndrew
Gold Problem Solver
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25.9K Messages
5 years ago
That message is because some channels are IP channels (internet) and like the message says can’t be recorded
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d_vanv
New Poster
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2 Messages
4 years ago
Maybe not, but accessing Wifi from that devices doesn't work if Xfinity was told to forget the device.
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d_vanv
New Poster
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2 Messages
4 years ago
I have the same problem. I hit the wrong buttom and told Xfinity to forget my granddaughters Cromebook, now I can't find it to reconnect it to my Wifi. She needs it for remote learning. GGgggrrr.
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user_89427c
Visitor
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3 Messages
4 years ago
I have the same issue. There were multiple play station devices on my wifi and the downtime schedule/pausing wasn't working on my kids play station so I forgot them thinking that when he reconnected I would know which was his - nope. Gone, can't find it. Created a bigger issue for my self. And just to rant! Why can't I turn off my modem in the app? Crazy that I can restart it - and make up a fancy plan for all the people in my house. I just want it off at a certain time.
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