Re: XFi app not working

I'm having a similar issue. The system is working fine but the xFi app doesn't work on my phone, ipad or browser. The message that I receive when I try to access the app is "settings not availalbe" , the trouble shooting steps have you restart the modem (which I did several times). I called comcast xfinity last night and was on the phone for an hour trying various things but nothing helped. Now, someone is supposed to be calling me back in the next 24-48 hours....

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Responses

lmsfinally

New Poster

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4 Messages

5 years ago

Same here. No way to adjust parental controls and it's been this way for several weeks. Please update us if you get an answer.

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Lkpolo

Problem Solver

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519 Messages

5 years ago

My xFi app is not working either. I also have limited access to information on my browser. I’ve rebooted my router but that didn’t help. My account app is slow. My Home Security and Mobile apps are working though. Below is a screenshot I see when I try to access xFi.

1 Attachment

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Lkpolo

Problem Solver

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519 Messages

5 years ago

Shortly after I posted here my xFi app was accessible. Whatever the reason was I couldn’t access it for three hours and my account app was laggy. If this is due to overnight updates other outage issues it would be nice to have this information posted regularly so customers can view that. My account app showed no outage in my area, only that home security was unavailable. 😕

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nrgumano

New Poster

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2 Messages

5 years ago

I have the same error message

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Xfinity App

jfuerst

Re: XFi app not working

lmsfinally

Lkpolo

Lkpolo

nrgumano

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