RPrieto91's profile

New Poster

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1 Message

Sat, Feb 15, 2020 10:00 AM

Re: WiFi home assessment is a joke you don't get free xpods

I am currently on the phone with someone from Xfinity like I have been for the past 3 months. I completed everything and when I call no one seems to know about the xfi pods they say that I have to wait. Ofcourse that’s a great scripted response but no one can ever figure it out. It’s not about the pods it’s about the fact that as a company you think there would be integrity to follow through and not have me wait in limbo and have to work extra and spend hours of my free time to get information while having horrible service that isn’t cheap.

I’m fed up



You can improve your home WiFi coverage with xFi Pods.

They're included with your xFi Advantage service at no extra cost.

This is what I got and went through the link on 11/25/2019
Your Home WiFi Assessment is complete. Over the last 14 days, our advanced algorithm analyzed your use of WiFi in your home. Our results show that your coverage will benefit from a few xFi Pods. Three xFi Pods are available to you at no extra cost as part of your xFi Advantage service.

Responses

Official Employee

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124 Messages

1 y ago

Hi @RPrieto91 

 

I've escalated your issue and a pods order should be created for you soon. I'll keep you posted.

 

In the meantime, would you mind sharing the link you got in your wifi assessment results email with me via private message? 

 

Thanks,

Hana

Regular Visitor

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3 Messages

1 y ago

A few weeks ago, I upgraded my modem rental to Xfi Advantage. I never got an email about the pods, though I knew about the offer from a page in the website, and this was one of the reasons I decided to upgrade.

I talked to someone from support who told me I had my order for the free pods recorded but I needed to pick them up at an Xfinity store.

After waiting for 50 minutes at the store, the representative told me that this information was incorrect, and that Comcast would no longer give the free pods to Xfi Advantage customers.

I will take the most caritative interpretation, which is that Comcast just changed policies and didn’t update the information they had online on time to avoid misleading me. I thought the Xfi Advantage service was more than just unlimited data, but it turns out that is all there is.

I wasted a lot of time. Hopefully this post will save others the pain.

Official Employee

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124 Messages

1 y ago


@divega wrote:
A few weeks ago, I upgraded my modem rental to Xfi Advantage. I never got an email about the pods, though I knew about the offer from a page in the website, and this was one of the reasons I decided to upgrade.

I talked to someone from support who told me I had my order for the free pods recorded but I needed to pick them up at an Xfinity store.

After waiting for 50 minutes at the store, the representative told me that this information was incorrect, and that Comcast would no longer give the free pods to Xfi Advantage customers.

I will take the most caritative interpretation, which is that Comcast just changed policies and didn’t update the information they had online on time to avoid misleading me. I thought the Xfi Advantage service was more than just unlimited data, but it turns out that is all there is.

I wasted a lot of time. Hopefully this post will save others the pain.

Thanks for reaching out.  I was able to pull up your account & take a look at the issue you described. I have sent you a private message with additional information. Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page. Thanks!

New Poster

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1 Message

1 y ago

Spoiler
 

YES! Home Assessment feels like a scam.  

 

I submitted the request form a month ago.  I then received a message on the website stating that the pods were on their way.  Since then I have contacted support four times! And each time I received a different answer.  It's ridiculous.  Some advisors told me to just wait.  One implied that there was no home assessment and that I would not be receiving the pods.  The last advisor had the nerve to tell me there was no program that shipped pods, and that I would have to drive to a store to pick them up.  Can you believe that?  With the current state of the pandemic in the world, an advisor told me I would be forced to leave my home and interact with potentially sick people in an Xfinity store to receive something I was promised by the company would be shipped to my home!  This is absolutely ridiculous, completely unacceptable, and so unbelievable.  I feel like I should post the transcript of the last chat advisor on every social , just to show all my followers what I had to deal with when 

Visitor

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3 Messages

2 m ago

I see this is an old thread, but I'm experiencing the same issue.  The Home Assessment is a joke.  We've stopped using our devices in the room where the XFi signal is bad.  I have to turn off WiFi on my iPhone 12 Pro and use 5G data to get acceptable response times.  Two weeks ago I swapped out my wired cable TV box for a WiFi one and am now getting messages that the WiFi signal is low.  When I called Xfinity, they said the next assessment won't happen for 6 months. He went on to say the only thing they could do now was remote troubleshooting and if that didn't show an issue, send out a tech to investigate.  Sorry, not gonna happen.  No tech is coming into my house. The problems he said they'd check for have nothing to do with the WiFi range issue.  There are no line issues.  Speed to gateway is routinely over 1300Mbps.  Hard-wired connections are fine.  WiFi connections within the room with the router are fine.  I move 50 feet down the hall and into another room and the signal and speed drops significantly.

All of this is contrary to what the rep at the XFinity store told me. He said call tech support, tell them you're having an issue and they'll send them out.  His exacts words - "I've never known them to deny anyone who called reporting a coverage issue."  Well, now he does.

Visitor

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1 Message

1 m ago

Plz go to this link to order your pods 

https://www.xfinity.com/learn/internet-service/wifi/xfi-pod

hope this helps

Visitor

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3 Messages

Thanks, but it doesn’t help. I know I can buy them. That’s not the point. I’m already paying $10/month for XFi complete which is supposed to send you XPods if you have dead zones in your home. Which I do. But the Xfinity Home Assessment continues to say nothing is wrong. I refuse to pay Xfinity any more when they’re not delivering what I’m paying for already.

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