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user_9uo49y
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Visitor

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5 Messages

10/22/2026 5:21 PM

Re: "A rendering error occurred: Cannot read properties of null (reading 'fields')."

Is anyone beginning to think that it's maybe only affecting those of us that take advantage of our weekly benefits? How can it be an issue entirely with the Xfinity web site when clearly so many others were able to access the benefits page in order to make the gift card and movie no longer available. Is this a kind of "back off" to give others a chance to claim the benefits? Whatever it is, I'm very confused why it hasn't been remedied yet. It's been FIVE days now.

And yes Xfinity, I know, send a direct message. I've done that and never received a response. 

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27 minutes ago

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XfinityChristy

Official Employee

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3.2K Messages

10 days ago

 

user_9uo49y I'm sorry you're still experiencing this error and missed the opportunity to claim the movie reward. We'd like to take a closer look and see what's causing the issue. I see we responded via Direct Message yesterday, but let's give it another try. Please send us a Direct Message with your full name and service address using the steps below. Once received, we'll review the account, gather details about the error, and determine whether further escalation is needed.
 
How to Send Us a Direct Message:
  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum

 

 

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XfinitySara

Official Employee

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3K Messages

1 hour ago

Hey there, @user_9uo49y! The open ticket for this issue is still in progress, but I have heard from some customers that it's resolved. So, it sounds like a solution is still being rolled out. Have you noticed any change on your end?

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