Aronmalave223's profile

New Poster


1 Message

Mon, Dec 9, 2019 12:00 PM

Random people connected

I just got my WiFi connected today and it shows that random electronics are connected to my WiFi

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New Poster


2 Messages

2 y ago

Same. When i called to ask about it I was told I would have to pay $70 for a technician to come to my house to check on it. Seriously!!! I didn’t ask for a new modem you told me I had to get one. They are horrible. Also, my speed went from 150-175 to 15-30 since changing the modem.

Official Employee


712 Messages

2 y ago

@EraStep , @Aronmalave223  have you been able to determine if the connected devices are some of your devices?

If you are sure they are not your devices, please send me a private message with a few of the device names (or MAC addresses) of the devices that are not yours and we can take a look. 

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Most Valued Poster


475 Messages

1 y ago

You don’t need to pay $70 for a technician you just need to Setup Mac filtering, WiFi encryption (tkip/aes), and a WiFi network pass key. The three of those combined will keep neighbors and people passing by off your WiFi.

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