Bblake1979's profile

Regular Visitor

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7 Messages

11/05/2026 12:31 PM

Profiles missing on Xfinity WiFi app

Profiles  management is missing on the Xfinity app  why  

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Selected Oldest First

Regular Visitor

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7 Messages

3 days ago

All ready   hard rest modem and uninstalled app and reinstalled   it  no luck  and   cleared cash  still no luck app itself   is the problem  the  wifi management  Future as been removed from Xfinity  app

Visitor

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4 Messages

This is similar to what i am experiencing as well.  I see few post about this.  Not seeing response from Xfinity.  

Official Employee

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3.5K Messages

1 day ago

 

Bblake1979 Thank you for reaching out. Are you saying that when you use the Xfinity App and go to 'Account' and then 'Roles and Permissions, ' you don't see anything listed or don't have the option to view it?

 

Visitor

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4 Messages

1 hour ago

Blake,  my issue seems similar to your.  Try the following steps below IN ORDER.  

 Powered off the device for 1m, then powered back on.  Deleted the app, reinstalled it, connected to my WiFi.  It asked me to initialize my internet. I did that.   Deleted the app AGAIN.  Then reinstalled it.  Finally when I connected to it, it was showing all my connected devices and profiles.  

hopefully that solves it.   My WiFi button was also missing, as I couldn’t access any profiles, connected devices or that stuff. 

(edited)

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