Profiles missing on my Xfinity App

Question

I had parental controls on my smart TV’s set up using profiles on my app to pause internet access. The option for the profiles are gone. All the devices stayed paused and now I can’t unpause them. Why was the parental control feature removed?

user_jcygca · Answer

Please see my example below:

user_jcygca · Answer

Not a single place to be able to unpause device!

user_mlz3xt · Answer

I have same problem. It looks like this problem started showing up after app version upgrade from 5.69 to 5.7

XfinityDilary · Answer

Thanks for posting on our community forums, user_jcygca. I am sincerely sorry to hear about the Xfinity App pause feature not being available to unpause your devices. This is not the experience we would like you to have, and we'd like to help. Did you try uninstalling and reinstalling the app? Is the app up to date?

Xfinity App

user_jcygca

Profiles missing on my Xfinity App

user_jcygca

user_jcygca

user_mlz3xt

XfinityDilary

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