Visitor
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1 Message
Problems with app
After moves addresses and getting a free router upgrade, my app isn’t working. When I try to get in to set up equipment the app states “you must upgrade equipment for this experience” and I am unable to use my service
XfinityDilary
Official Employee
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2.3K Messages
3 years ago
Hello, @user_41ca83! Thanks for posting on our community forums. I'm sorry to hear about this experience. Which app are you trying to access? Is it the Xfinity My Account App?
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