1 Message

Fri, Jul 1, 2022 5:55 AM

Problems with app

After moves addresses and getting a free router upgrade, my app isn’t working. When I try to get in to set up equipment the app states “you must upgrade equipment for this experience” and I am unable to use my service 

Official Employee


311 Messages

1 m ago

Hello, @user_41ca83! Thanks for posting on our community forums. I'm sorry to hear about this experience. Which app are you trying to access? Is it the Xfinity My Account App? 

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