christina9sayer's profile

New Poster

 • 

2 Messages

Tue, May 7, 2019 9:00 AM

Prime video

Connection issues

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Responses

Accepted Solution

ComcastAlly

Official Employee

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1.9K Messages

2 y ago

christina9sayer, thank you for reaching out here on the forums. Can you explain more about the connectivity issues you're running into? I'd be happy to help. 

New Poster

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2 Messages

2 y ago

Tv registered through amazon for prime video free 30 days. Soon after login code there's a message stating call for assistance. Is it my tv or do I need n upgraded modem?
ComcastKenF

Official Employee

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8K Messages

2 y ago

christina9sayer, is there an error message stated above call for assistance? Folks have been posting about an internet connection error on the prime app that is known and we are working on a fix. 

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