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user_686853
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4 Messages

Tuesday, June 17th, 2025 6:22 PM

Port Forwarding

I need to configure Port Forwarding on my gateway but my gateway does not appear on my Xfinity App.

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6 months ago

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XfinityKassie

Official Employee

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2.2K Messages

6 months ago

 

user_686853 Hello there! Thank you for reaching out to our Xfinity Forums Team for assistance with setting up your port forwarding and equipment. I'm happy to help you get this squared away today. Are you able to add/activate your current modem? In most cases, you should only have one modem. Once you add it, you should be able to set up your port forwarding. Please let me know if you run into any issues. 

 

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user_686853

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Hello.  I have two modems and only one appears on my Xfinity App, but it is not the one that I need to setup port forwarding on.  That is the issue.  Both are activated without issue, but only one appears in the App even when I am using the wifi network for the second modem that I need to setup the port forward on.

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6 months ago

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XfinityKassie

Official Employee

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2.2K Messages

 

user_686853 Got it! I'll need to take a look, and see how things are set up on our end. When you get a moment, can you please send a Direct Message with your name, and service address? 
 
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

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6 months ago

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