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24Flicker
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3 Messages

Monday, July 21st, 2025

Port Forwarding works for a little while, then just stops working.

Using the app, I've set up port forwarding but it only works for a short time. After that, it's still there in the settings, but it stops working. If I delete the forward and make it again, it works again for a short time.

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3 days ago

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XfinityRaul

Official Employee

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2.1K Messages

3 days ago

@24Flicker Thanks for making us aware the port forwarding is only working for a short time via Forums. To confirm we didn't miss any steps while setting up this port forward, can you please visit this link to make sure https://www.xfinity.com/support/articles/port-forwarding-xfinity-wireless-gateway?

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24Flicker

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3 Messages

Yes, those are the steps I followed.

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3 days ago

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XfinityRaul

Official Employee

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2.1K Messages

@24Flicker I appreciate you reviewing the link to make sure all proper steps to set up this port forward have been done. So that we don't go over something you've already done, can you please share with me what troubleshooting steps have you completed on your own? Have you by any chance used the Xfinity app to reset the modem prior to setting up the port forward? How about a power cycle, have you tried that?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 days ago

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24Flicker

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But hang on. Somehow I didn't realize the router I have the Xfinity one going into wasn't set as an access point. I've set it to that now, and that should solve the problem, but I'll see.

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3 days ago

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XfinityMarcus

Official Employee

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1.7K Messages

24Flicker Okay, let us know if you are still coming across concerns with port forwarding.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

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