It's been broken for months. It's a problem on Comcast's backend and it's affecting a bunch of people who are posting about it. Unfortunately, there is nothing we can do to fix it. The easy solution would be to allow users to access the port forwarding section on the gateway's local admin page but they'd rather we use the app instead of allowing us access to our gateway we are paying a rental fee for.
Hello @user_9d2047, thank you for taking the time out to contact us via Xfinity Forums for support. I will be more than happy to assist you with your port forwarding issues. For information on how to add or change your port forwards please visit Xfi app Port Forwarding for a step-by-step tutorial on how to update this information and get the most out of your Xfinity services and equipment.
You are not listening. referring us to the xfinity app is not helpful, because it no longer works for port forwarding. It was ok a few eeks ago, now not.
user_ab0276
Contributor
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75 Messages
2 years ago
It's been broken for months. It's a problem on Comcast's backend and it's affecting a bunch of people who are posting about it. Unfortunately, there is nothing we can do to fix it. The easy solution would be to allow users to access the port forwarding section on the gateway's local admin page but they'd rather we use the app instead of allowing us access to our gateway we are paying a rental fee for.
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CCJosh1
Official Employee
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192 Messages
2 years ago
Hello @user_9d2047, thank you for taking the time out to contact us via Xfinity Forums for support. I will be more than happy to assist you with your port forwarding issues. For information on how to add or change your port forwards please visit Xfi app Port Forwarding for a step-by-step tutorial on how to update this information and get the most out of your Xfinity services and equipment.
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user_0cc7ff
Visitor
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1 Message
2 years ago
You are not listening. referring us to the xfinity app is not helpful, because it no longer works for port forwarding. It was ok a few eeks ago, now not.
Daniel [Edited: "Personal Information"]
(edited)
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