1 Message
Port Forward through App not going into effect?
Hello, I tried to set up a port forwarding range on the xfinity app. It shows it as set up on the app. However when I go to test the connection with my device it still says closed. What are some things that could cause this?
XfinityEva
Official Employee
•
2K Messages
10 months ago
Hi! Thank you for taking the time to reach out about this concern. Do you know what type of gateway you currently have?
Customers with xFi Gateways can only set up and adjust Port Forwarding settings using the Xfinity app. However, if you have an Xfinity Gateway, you can continue to set up and adjust Port Forwarding settings through the Gateway's Admin Tool (http://10.0.0.1).
If you have already confirmed that the port forward exists and is attached to the device you want you can also try to delete it and set it up again. Please let me know if this helps or if you are still experiencing issues.
0
0