Lexmill's profile

Frequent Visitor

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10 Messages

Sun, Jun 30, 2019 5:00 PM

Pods went offline... xFi showing no connected devices... Wifi are Internet are working

Hello, I returned today from a week away.  All 6 Pods are offline and I have tried the troubleshooting techniques from other posts (including deleting a Pod and trying to set it up again).  I have also noticed that at the xFi app shows 0 (zero) connected devices.  All devices except the Pods are connected to the internet and can be controlled via other applications.

 

I did restart the gateway without any improvement.  Any ideas?  The pods have been online and worked since before Christmas.

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Accepted Solution

Lexmill

Frequent Visitor

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10 Messages

2 y ago

The final solution for me was to do a factory reset of the gateway.  Prior to that I removed all pods from the network.

 

After the factory reset of the gateway I was instantly able to add each pod back to the network as I did when they were new and all is well.

Lexmill

Frequent Visitor

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10 Messages

2 y ago

I am not sure if this is normal.  When I login directly to the gateway (Technicolor CGM4140COM) it shows all the devices (except the Pods) to be active and that both the 2.4 and 5 Ghz WiFi Networks are Inactive.  Is this normal with that gateway and xFi?   I know that on my previous router (ARRIS TG862G which died a month ago) it showed both frequencies as Active when I logged into the gateway.

 

Gateway.JPG

Lexmill

Frequent Visitor

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10 Messages

2 y ago

Removed all pods from the account.  Restarted gateway and immediately devices connected to xFi.  Unable to add pods back to account.   May try a factory reset on the gateway tomorrow.

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