Sat, Jun 6, 2020 6:00 AM
Whey do the pods get so hot?? It seems like they over heat causing them to go offline and lose connection. It is kind of scary how hot they get.
1 m ago
1 y ago
Hi, @hekride I am sorry that your pods are getting hot. If you have had the pods less than 30 days you can return for a full refund. The pods also come with a 1 yr warranty as well.
To get a full refund, you'll need to return your Pods within 30 days. Pods can be exchanged within one year under the hardware warranty. To initiate a return or exchange, visit xfinity.com/xfipodsreturns.
9 m ago
Similar issue for me. I've had the pods pretty much since they came out. One of my pods started acting flaky (including falling offline entirely with the white LED flashing.) Upon touching the pod, it felt abnormally hot. I would unplug, let it cool down, and plug it back in. Would work for a while, but then get flaky again.
As luck would have it, I have only been using 2 of the 3 pods in the pack, so I was able to swap out the overheating pod. But this doesn't bode well for the product.
Here to say I'm in the same boat as everyone else here. I've had the pods since they came out and they're overheating now. I really wish that they actually sponsored the pods...they were pretty expensive to add on to get their internet to work in my house and now they're malfunctioning.
7 m ago
Still looking for complete answer. Is this a problem with the Pods, started having this same issue about 30 days ago and now every couple of days I need to unplug the pods, they are extremely warm and then I have to plug them back in and everything comes back. Really wish someone answered the question to understand if there is an issue with these devices or if this is some type of IOS issue that needs to be addressed.
3 m ago
My 3 pods are leaving burn marks on my wall. Was told by a rep he’s never heard of this issue. What a joke. I’m canceling service with Comcast over the headache of this
Same issue here. There is constantly breaks in service. I didn't know that is was because of over heating until my wife pulled one from the wall because it was so hot and was worried it was a fire hazard. Has Xfinity provided any type of answer? Has anyone gotten replacements?
Please create a new topic of your own here on this board detailing your issue. Thanks. Year old dead thread now being closed.