TheRobDale's profile

Regular Visitor

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4 Messages

Fri, May 31, 2019 10:00 AM

Pod Issues

I received my pods and set them up Monday. Even when I have my phone just a few feet away (or closer) to the pod, I never see anything on the xFi app under that pod where it shows a device connected.

 

Today I did some testing in a room where I get very bad service. There is a Roku with a weak signal, and I get no signal at all on my iPhone (it switches to LTE.) 

 

The pod shows it is connected and online. The Roku still shows weak signal, and the phone still says LTE even if I'm sitting next to the pod. I've unplugged the pod, I've reset the xFi system, and still no connection in that room.

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Responses

Regular Visitor

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4 Messages

2 y ago

Bump? Is there a better spot for customer support if this isn't it?

CCPhill

Silver Problem Solver

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11.2K Messages

2 y ago

Hi TheRobDale, I would like to look into your pod issue for you. Please send me a private message with your full name to begin.

 

Thank you 

Regular Visitor

 • 

4 Messages

2 y ago


@RobertWy wrote:

@TheRobDale wrote:

Bump? Is there a better spot for customer support if this isn't it?


FYI, bumping is not permitted.

https://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Acceptable-Use-Policy/m-p/2618379#M2


Thanks. 

CCPhill

Silver Problem Solver

 • 

11.2K Messages

2 y ago

Hello TheRobDale, I haven't heard from you but please reach back out if you still need assistance, we are here to help!

 

Thank you 

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