Need more information. What gateway and plan do you have? Where did you get the pods from? What happens when you try to add them in the app? If you bought the pods from anywhere but through xfinity, .your pods may be tied to another account and cannot be activated.
NoNoBadPuppy
Problem Solver
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712 Messages
27 days ago
Need more information. What gateway and plan do you have? Where did you get the pods from? What happens when you try to add them in the app? If you bought the pods from anywhere but through xfinity, .your pods may be tied to another account and cannot be activated.
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EG
Expert
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111.7K Messages
27 days ago
Concern moved here to the Xfinity App help section.
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