Need more information. What gateway and plan do you have? Where did you get the pods from? What happens when you try to add them in the app? If you bought the pods from anywhere but through xfinity, .your pods may be tied to another account and cannot be activated.
Xfinity pro, both pods are directly from Xfinity. When I try to add them to the app I select the type and then the next screen says “we’ve encountered an error please try again” the message comes so quickly that I don’t even think it tries to find the pod. Pod is in pairing mode…and I’m right next to it. Reinstalled app..tired on another phone also..
First steps: reboot the gateway and your phone. Wait 5 to 10 minutes after the modem has booted and try again. If that fails, I would do a factory reset of the gateway. You will lose any settings you have changed, and will have to re-set up your network (use the same login in and password you are using now). The credentials you need to log in after a factory reset are printed on a label on the bottom of the gateway. If none of that works, you will have to arrange for a tech visit.
NoNoBadPuppy
Problem Solver
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662 Messages
1 day ago
Need more information. What gateway and plan do you have? Where did you get the pods from? What happens when you try to add them in the app? If you bought the pods from anywhere but through xfinity, .your pods may be tied to another account and cannot be activated.
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EG
Expert
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111.1K Messages
22 hours ago
Concern moved here to the Xfinity App help section.
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