U

Visitor

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1 Message

Sun, Sep 25, 2022 9:25 PM

Please remove ads and promotions from the App

Now that you are forcing us to us the App ([Edited: "Language/Inflammatory"]) to manage my xFi service, please remove all ads and promotions and just show things I need to manage my account.   And please remove the "Claim my Pod" most of all.   Not only does it take up too much space on the main display but it iritates me every time I see it.   It makes me think they are part of my service at no extra charge and i can get it for free and all it does is say I am not eligible and prompts me to buy them.

#1  I already have 2 that I bought last year for $199.   You should know that.

#2 They don't really work very well, especially with some Android based devices.

#3  Back when it did say I was eligible for free ones, you didn't actually have them available to ship but you kept promoting them.   I even went to the store and they didn't have any and they said there are none anywhere available.

The most obvious path I should see in that app is "manage my wifi"   everything else is just a distraction.   And not only is it not the first thing I see, it isn't even direcly available.   The only way I have found to get to it is go into the assistant via the micro button in upper right that is next to impossible to actually hit on the first try. 

FIX THE APP TO BE A TOOL FOR ME RATHER THAN A PROMOTION OUTLET FOR YOU !!!

 

EG

Expert

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96.8K Messages

2 months ago

Concern moved here to the Xfinity App help section.

XfinityChe

Official Employee

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6.7K Messages

2 months ago

We appreciate you for posting to the Xfinity Community Forum, @user_d4dd98. I can understand your concerns. You mentioned that pods don't really work well with some Android devices. If you are an Android user, and are having problems, please let us know, and we can troubleshoot any issues you may be having. As for the other concerns regarding the promotions, ads, and the paths that you should see, we encourage you to use this link, and click on suggestion or dislike, to share your feedback. This is one of the best ways to see changes made to our services based off of your experience. I hope this helps.  

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