wilmy's profile

Frequent Visitor

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5 Messages

Wed, Jan 13, 2021 6:00 AM

Please Help Comcast Advanced Security

Does anyone know how to reach a higher tier tech at comcast? I am having issues when trying to connect to a website while using comcast rented equipment only. I have tested at a location by placing the comcast gateway in bridge mode and connecting my own router behind the comcast bridged gateway and I can connect to the website. If I use the gateway router combo provided by comcast only I am not able to access the website. I did notice that when placing the gateway into bridge mode my public IP address was changed. I need to talk to someone at comcast that understands what security filtering they are doing on their end to determine what I may need to change on the website that I am trying to connect to. Everytime I call I get told I cannot speak to anyone else. They are even willing to cancel all of my service without reaching out to me.

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EG

Expert

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87.2K Messages

5 m ago

Try disabling the Xfi Advanced Security feature as a work-around for now and see. It's buggy ! And there is currently no way for an end-user to be able to whitelist anything;


To disable the Advanced Security feature in xFi, select the Account icon from the top-left corner of the Overview tab on the xFi app and then select xFi Advanced Security. From here, select Disable under xFi Advanced Security and follow the on-screen prompts.


https://www.xfinity.com/support/articles/xfinity-xfi-faqs

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