Phantom 'Activate Equipment' showing on my Xfinity App dashboard (iPhone)

I have a what appears to be a 'ghost activation' prompt on my iPhone Xfinity dashboard from an unwanted modem that I returned months ago. I hadn't asked for the new modem, but it was sent to me anyway.  I never activated it.  I returned it and have not been charged for it.  I just got a text today from the Xfinity assistant saying my 'new equipment would be shipped soon'.  I have NOT initiated any new orders with Xfinity today or for months.  So I'm assuming this text is due to this 'ghost' order that is causing this prompt on my app dashboard and what triggered the text I received today.  An employee told me to post here so a digital care agent can help me force-clear it from the backend.