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user_386c85
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Tuesday, September 26th, 2023 1:17 AM

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Peacock thru platinum rewards

I had Peacock free being a Platinum Rewards member, however, it was lost during an XFinity outage on 7-26-23. I haven’t been able to see it since, unless subscribing. After NUMEROUS calls with representatives….nothing….

Question

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Updated 

2 years ago

87

2

user_386c85

5 Messages

2 years ago

I’m ready to leave XFinity for the same issue! I am a Platinum Rewards member, had Peacock until an XFinity outage on July 28, 23.  Got turned off.  SEVERAL ATTEMPTS AND TICKETS HAVE BEEN SUBMITTED…..NO RESULTS as of today…..9-25-23. Bye bye….

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XfinityBrianH

Official Employee

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1.3K Messages

Can you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

user_386c85

5 Messages

There is nowhere to connect to this conversation after leaving this page. The chat icon doesn’t take me to any conversations. 
Crazy, ridiculous behavior from this company, not being able to connect me back to Peacock. Even after talking with National, still NOTHING! NO ONE IN THIS COMPANY CAN FIGURE THIS PROBLEM OUT! THE MEDIA IS MY NEXT PLATFORM…..FCC WAS NO HELP…..

2 years ago

0

user_386c85

5 Messages

Hello…. How do I connect to you privately??!!!

2 years ago

0

XfinityGabby

Official Employee

 • 

1.5K Messages

Hey there, @user_386c85. You can send us a direct message by following the steps below.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_386c85

5 Messages

2 years ago

Just re-issue my Peacock reward to me….wouldn’t THAT work???????????!!!!!!!!!!!!!!!

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