Skip to main content
user_gy3s05
1st Topic
1st Like

Visitor

 • 

1 Message

Saturday, November 8th, 2025 8:38 PM

peacock freezing

While watching a movie on Peacock, ex:Fall Guy, during the mid movie commercial the box freezes and has to be restarted. Happens only on Peacock.

Question

 • 

Updated 

2 hours ago

64

3

Oldest First
Selected Oldest First
XfinityBrianH

Official Employee

 • 

2.1K Messages

4 months ago

 

user_gy3s05 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

2

0

user_ftx0u7

Visitor

 • 

2 Messages

I’m having same issue with peacock 

Like

Reply

1 month ago

0

XfinityRay

Official Employee

 • 

3.7K Messages

Hi there, @user_ftx0u7! Thanks for reaching out about Peacock. We are glad to find out why that is happening and get it fixed! Are you also watching on a TV box? Does it freeze during the commercial on all programs/movies? When you exit the app and go back in, does that same program/movie freeze again or does it let the commercial finish playing when you access it a 2nd time? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 month ago

0

user_ftx0u7

Visitor

 • 

2 Messages

1 month ago

I’m having same issue only with peacock 

0

0

user_v4tcef

Visitor

 • 

6 Messages

16 days ago

I'm having the same issue on Peacock via Xfinity.

11

0

forum icon

New to the Community?

Start Here